Our Client Services team is the largest division of Clemenger International Freight.
Once a tailored strategy has been developed with you to meet your expectations and needs, an individual Client Manager is assigned to you to implement the strategy and manage the day-to-day activities of the account.
Supported by a qualified team, our Client Managers are able to proactively manage all activities from order to door. Exception reports are uniquely designed for each key event of your supply chain and used to capture and solve issues before they become problems that could impact on the timely delivery of your order.
This transparency not only gives each of our clients visibility of event failures but enables our Client Managers to focus on working with key stakeholders to deliver solutions. Every stage of the supply chain is visible via our interactive web portal or via automated reports, so you will always be able to see the status of your order.
We are also committed to continually upgrading our client services to benefit you. Our Client Managers work alongside a KPI manager to develop reporting mechanisms used to drive continuous improvement in our client’s supply chain. Monthly reviews of KPIs allow us to track performance of key participants and the progress of strategic initiatives designed to drive efficiencies in our customer’s supply chain and enhance the growth of your business. It is a distinct difference we offer and another great example of the Clemenger Difference – you can rely on us to deliver innovative, cost effective and professional global logistics management.
Our Client services team uses in house IT smarts to proactively manage key events to ensure there are no last minute surprises keeping you ahead of the game.
Your dedicated Client services executive supported by other departments within Clemenger International deliver visibility and accountability for day to day matters. Above it all its our people that make the difference.